Ebay Looks Like Something Is Missing Please Fix Any Issues and Try Again Size
Learn how to solve mutual errors coming from eBay's end
In this commodity, y'all will larn what each eBay error means and how to apace resolve it.
Search for your selected fault, click on the text link, and you will be redirected to the workaround.
We recommend you striking 'CTRL+F5' on your keyboard to quickly locate the error Relevant to you lot to salve time, once you located the error - Click on the text error and You will be redirected to the Workaround.
Policies Errors
Variation Errors
Workarounds 
You have not opted into Business Policies. To go on using this feature please opt-in using the following link.
Reason: You did not opt-in to eBay's business policy and that's why eBay cannot gear up upwards your policies.
Workaround: Please visit this link http://www.bizpolicy.ebay.com/businesspolicy/policyoptin, log in to your eBay account, and opt-in eBay business concern policies. Later you've done so, you can create your payment, shipping, and return policy on eBay.
Error (240): The item cannot be listed or modified. The title and/or description may comprise improper words, or the listing or seller may exist in violation of eBay policy.
Reason: This is a generic eBay error caused by either violation of the eBay selling policy or a restriction on your eBay business relationship. For example, the error may return if you use email or social media links in a title or description. This error can also occur if your detail is in violation of legislation in some countries.
Other reasons for this error:
- The title of clarification of the listing contains restricted keywords, telephone numbers or email addresses.
- The category selected not friction match to the product. The workaround is to try another category.
- Wrong policy selected. This is a common reason. To workaround it - effort irresolute to other return or payment or shipping policy.
Workaround: To solve the problem, you need to cheque the title and description text and exclude restricted words, following the hints from the error description. It will exist best if you will first endeavour another category -> try other policies -> search for keywords that tin can be restricted.
⚠️ You've provided an invalid return policy.
Reason:You take entered an invalid return policy in the description of the listing, pregnant, in your template.
Workaround: make sure you are using a valid return policy for the item. Different eBay markets (ebay.com/ebay.co,uk etc) might take different requirements and legal obligations. If you lot're not sure, expect for aid on eBay or from other sellers.
⚠️ In club to maintain a safe trading environment, sellers may but offering a maximum of 100 items per listing.
Reason: To ensure a safe buying and selling experience for the buyers on eBay, eBay might restrict the number of units offered per listing.
Workaround: Reduce the available quantity for this listing so try uploading it over again.
⚠️ The email address you entered isn't linked to a PayPal account. If yous don't have a PayPal account, you lot'll need to set one upward with this email accost so that buyers tin pay you
Reason: eBay did not verify your PayPal account.
Workaround: Log in to your PayPal account, click on the link on your confirmation email to verify your PayPal business relationship with a credit carte. Then go to your eBay account to set upwards PayPal as the automatic payment method for eBay payments.
⚠️Before you can list this item we need some additional information to create a seller's account.
⚠️ Listing cannot exist revised because y'all take reached the maximum number of revisions allowed.
Reason: eBay has a limitation for how many times yous can revise a unmarried listing and you lot accept exceeded this limit.
Workaround: There's nothing yous tin can do - you will not be able to apply the change you wanted for this listing.
⚠️ Validation of the hallmark token in API request failed
Reason: AutoDS' authentication token has expired. Meaning, we no longer take permission to make changes to your listings. Note: only applies to API stores.
Workaround: Refresh your token.Click on the little pencil next to your store name-> Click on the three dots carte-> Renew Token. You will be directed to eBay to approve united states every bit a 3rd-party awarding once again.
⚠️ Buyers love big photos that clearly evidence the item, so please upload high-resolution photos that are at least 500 pixels on the longest side.
Reason: eBay requires all images take a minimum of 500 pixels on the longest side. AutoDS will only upload 500-pixel images, this mistake will about likely pop upward when you lot add together your own image to the listings not matching with eBay'due south requirements.
Workaround: Verify the pixel size of the main images of the list and the images of your variations, edit to lucifer if needed, then upload the images again.
⚠️ Listing titles are limited to [value] characters.
Reason: Your list exceeds the maximum length of characters. This will just happen when you lot list directly on eBay every bit AutoDS will limit your title's character to fourscore as immune past eBay.
Workaround: Ensure your listing championship is not longer than the maximum length - 80 characters.
⚠️ Your listing cannot contain javascript (".cookie", "cookie(", "replace(", IFRAME, META, or includes), cookies or base herf
Reason: It seems you have used some improper codes in your listings. Information technology can happen when you utilize your own HTML template.
Workaround: Make sure your particular clarification does not contain the prohibited code listed in the error message.
⚠️ Variations Specifics and Detail Specifics entered for a Multi-SKU item should exist different
Reason: You have entered the aforementioned specifics for variation options and item specifics.
Workaround: You have the same values inserted for variation-specific options and the item specifics. eBay does non let information technology. Please remove the identical specifics in your Item Specifics office if they already existed as specifics in the variation option.
⚠️ Variation Specifics provided does not match with the variation specifics of the variations on the item.
Reason: Please enter valid values that are consequent with the specifics of the variations.
Workaround: Make sure you are inserting valid values for all items and that these values are provided consistently for specifics across variations.
⚠️ A mixture of Self Hosted and EPS pictures are non allowed.
Reason: When there are multiple images for your listing and you upload them to the eBay Motion picture Services (EPS), eBay seems to get the image information corrupted - leaving some images uploaded to their servers and others not.
Workaround: Choose to use all EPS (eBay Picture Services) images for your item or all self-hosted images. Download all your images to your figurer. Remove all your images for the listing, leaving merely one prototype. Upload the listing with the one prototype remaining simply. In one case the listing has been successfully uploaded, add the remaining images you previously saved on your computer.
⚠️ You entered more pictures than immune.
Reason: eBay allows only 12 images to be uploaded to a unmarried listing.
Workaround: Please remove images to have a max of 12.
⚠️ Enter a full UK/US Postal Code/ Please enter a valid postal code error
Reason: You did not enter a postcode to your eBay Business Shipping Policy.
Workaround: Please visit this Help Commodity to learn how to gear up it.
⚠️ Duplicate names in name value list in variation specifics container.
Reason: You lot did not give unique names to your variations.
Workaround: Yous demand to check if you have values for multi-variation options or specifics that are the same merely use different capitalizations such as "white" and "White" and "WHITE", as these eBay might see these as duplicates and thus, generate this error.
⚠️ XML Error Text: "nested exception is: org.xml.sax.SAXParseException: An invalid XML character (Unicode: 0x3) was constitute in the CDATA section
Reason: There's probably a grapheme that was copied from another source and it is not uniform with eBay'due south system.
Workaround: Please check your listing'southward description and header text and remove whatever special characters yous can find and then endeavour uploading your listing again.
⚠️ The shipping service is non available for this item location. Select a dissimilar service.
Reason: You lot have chosen the incorrect location and/or aircraft service for this item.
Workaround: Delight select a unlike location or a different shipping service. Yous tin can read this article to learn how to make general aircraft policies that work best for drib-shipping.
⚠️ You lot must take the International Selling Agreement before you tin can list this item on a site other than where yous registered or with international shipping options.
Reason: As a seller, you lot did not concur with eBay'southward International Selling Understanding.
Workaround: You must do it as part of your seller account. Please visit the eBay link provided in the error bulletin to take these terms. If you make up one's mind not to accept these terms, y'all volition be allowed to list only where your account is registered.
⚠️ This category does non support products with variations.
Reason: The selected category does not support products with variations.
Workaround: Please endeavour choosing some other category from the dropdown menu, or try listing the item without variations. For more info almost categories delight check out this Assistance Commodity.
⚠️ This item cannot be accessed because the listing has been deleted, is a One-half.com listing, or y'all are not the seller.
Reason: This listing was probably has been deleted on eBay.
Workaround: When an item is monitored on AutoDS and you get this error - it means it was concluded on eBay's directly. You will not be able to make changes to a listing that ended and will need to remove it from the monitor.
⚠️ Error (240): The item cannot be listed or modified. The title and/or description may incorporate improper words, or the listing or seller may be in violation of eBay policy.
Reason: This is a generic eBay error caused by either violation of the eBay selling policy or a restriction on your eBay account. For example, the error may return if you apply email or social media links in a title or clarification. This error tin can as well occur if your item is in violation of legislation in some countries.
Workaround: To solve the trouble, yous need to bank check the championship and clarification text and exclude restricted words, following the hints from the error clarification.
⚠️ Missing required filed'' Item Location''
Reason: Your eBay's business concern policies exercise not have the ''Particular location'' field, so you demand to make full it this specific before you list the item.
Workaround:Get to this shipping policy on your eBay account, fill in the ''Detail Location'' field, then apply this policy to the listings. We recommend working with a general aircraft policy that does not require a location or take a specific carrier to it.
⚠️ Authorisation token is difficult expired. The user needs to generate a new token for this application.
Reason: AutoDS token every bit a third party authorization app on eBay had expired.
Workaround: Y'all need to refresh the token from the AutoDS settings folio.
⚠️The category is non valid, select some other category.
Reason: The category is not valid for use for this listing at the moment.
Workaround: Endeavour selecting a unlike valid category for the item. This error tin can sometimes appear for eBay listings that were previously valid if eBay had made category changes and has not provided a clear mapping from the old category to a new category. Yous tin can read more about eBay's categories here.
⚠️ Error (640): We noticed that you don't have a payment method set up up with your eBay business relationship. As soon as you accept care of this, you'll be able to list more items.
Reason: Most likely, you demand to ready a payment method on eBay — either via PayPal or a credit card and then that eBay can charge seller fees.
Workaround:
Click on the post-obit link to learn how to set up automated payments on eBay and link your PayPal account. If you already take your PayPal business relationship linked, please relink it via eBay equally the PayPal authorizations to your eBay account might take been revoked and demand renewal. Later on completing these tasks, attempt listing your items again.
Go to:eBay-> Account settings ->Seller Business relationship (Or click here)
At the lesser of the page connect your Paypal
⚠️ Error (21916585): Duplicate custom variation label.
Reason: This mistake occurs when you alter the item's variations via eBay instead of making changes via AutoDS. Now, when submitting data to eBay from AutoDS, there is conflicting information on both platforms.
Workaround: The best workaround for this problem is to end the listing and upload it again via AutoDS.
⚠️ Variation cannot exist deleted during restricted revise.
Reason: Variation with a buy history cannot be deleted.
Workaround: You're probably trying to delete a variation from a multiple-variations listing with sales history. If you want this variation to be bachelor again, set its quantity to 0 and disable the stock monitoring for it. If a production'due south variation has no purchases, you should exist able to delete it.
⚠️ This list would cause yous to exceed the number of items you can listing. You tin can list up to x more than items this month. Please consider reducing the quantity or request to list more than: Link
Reason: You exceed the number of items that you lot can listing co-ordinate to your eBay'south limit
Workaround: Read this Help Article for a detailed caption.
⚠️ If the original detail was not listed equally a Multi-SKU particular, you cannot change it to be a Multi-SKU detail during relist (or revise). Yous volition need to create a new list every bit a Multi-SKU item.
Reason: You tin can not alter a single listing to a Multi-SKU listing when y'all're trying to relist an item.
Workaround: List your multi-SKU (your multi-variations list) item as a new item instead of relisting or revising an sometime not-multi-SKU item.
⚠️ No charge per unit tabular array has been created. Please create the rate table.
Reason: You did not fix a shipping charge per unit tabular array on eBay
Workaround: Check the shipping policy you take tried to listing with and apply a shipping rate for it for different worldwide locations.
⚠️ This Listing is a duplicate of your detail: [item (item number)]. Use multi-quantity stock-still price listing to list these items.
Reason: The listing yous are trying to list is a duplicate of another listing you have already published to your store.
Workaround: Make sure you are not uploading a duplicate listing. If yous have already listed the item in question, then find the original listing and update the quantity instead.
⚠️ The tags [tag] is/are disabled as Variant.
Reason: You lot have used an invalid tag for this variant.
Workaround:The word yous endeavor using for the variant is reserved by eBay and can't be used for your eBay listings. Choose a different aspect proper noun to avoid the mistake.
⚠️ The duration [value] mean solar day(s) is not available for this listing blazon, or invalid for category [category name].
Reason: The duration that you selected is not valid for the listing or category.
Workaround: Bank check the duration yous are using in the settings for the item is valid for the listing type or category.
⚠️ Merely Single item tin can be sold in auction-style listings. Switch to FixedPrice format to sell multiple items.
Reason: You choose the incorrect type of publication for this listing.
Workaround: If y'all are trying to sell more than one specific detail, you lot need to listing it using a fixed-cost format instead of auction-fashion.
⚠️Internal error to the application.
Reason: In that location is an eBay server mistake or network problem.
Workaround: The error is on eBay'south server-side, non an error with your listing. Try listing over again subsequently.
⚠️Bundle weight is over the weight limit for service [service]. The maximum weight is [weight].
Reason: The weight of the packet exceeds the limit of services you are offer in your shipping policy.
Workaround: Bank check the weight of the particular y'all are trying to list and make sure that it works within the limits of the shipping policy. Best to create shipping policing that does not require parcel weights and dimensions.
⚠️ Invalid value for [product identifier].
Reason: You have entered an invalid value: UPC, EAN......
Workaround: Make sure you're using a valid value for product identifiers (UPC, EAN, ISBN), right information technology, or try to use other UPC, EAN, ISBN. Notation: these details are pulled straight from the source site listings except for a unique UPC which AutoDS fills in automatically on your listings.
⚠️ Mistake 21919188: It looks like you've reached the number of items you can list. You can list up to North items this month. Request to list more
Reason: This error message suggests that you accept exceeded the list limit you have on eBay. The limit is shared between all eBay sites. When you try to submit a listing via AutoDS, information technology can be rejected past eBay due to limitations.
Workaround:to resolve this fault, you can either set up quantities in stock to one in order to save limits or contact eBay client back up for further help regarding your limitations.
⚠️ Mistake 107: The category isn't valid, select another category.
Reason:Sometimes eBay makes changes to the categories list. If the eBay category submitted for the item is invalid or no longer available, eBay volition return this fault.
Workaround: Here you can find the changes made to categories and encounter if any of those that you lot use take been inverse. The simply possible workaround for this trouble is to select another category.
⚠️ Mistake (21919303): The item specific MPN is missing. Add MPN to this listing, enter a valid value, and so try over again.
Workaround: In gild to resolve this result, you need to add MPN to your listing. You lot can exercise it in the Specifics section of your item. If your item has no MPN, merely put "Does Not Apply" in the field.
⚠️ Error (21916884): Condition is required for this category.
Reason: When you list an particular in some eBay categories, you must specify its condition. Weather differ by detail category, please check this eBay documentation to find out more: Item conditions by category and Item Condition IDs and Names.
Workaround: AutoDS always uploads the 'new' condition as a default and then you should not encounter this issue when uploading directly via AutoDS. If y'all even so practice, just specify the actual condition for each item. We convert this clarification to those required past a specific category on the respective eBay site.
⚠️ Error (10068): Email address cannot be used for PayPal payments at this fourth dimension.
Reason:This error message is coming from eBay and information technology refers to the PayPal e-mail address that y'all had gear up on eBay. The error message implies that the PayPal business relationship is either not in expert standing, or needs to be reviewed.
Workaround:If yous require immediate payment on your payment policy, your PayPal account should exist in good continuing. However, if in that location is an issue with your PayPal account then immediate payment will non exist allowed until the event is resolved. In order to resolve this issue, please first cheque the Payment Policy on eBay and confirm that the PayPal email address was entered correctly (without misspelling).
If your e-mail address is correct, become to the PayPal website, log in, check the status of your account, and resolve whatsoever issues there.
In one case resolved, try list your items in AutoDS once more.
⚠️ Error (121): You will be unable to complete this asking until payment is made or a credit menu is put on file for automated monthly billing.
Reason: This error may come up if you are a new seller and creating a listing for the first time, every bit eBay requires sellers to set up up a payment method to pay their listing fees.
Workaround: Learn how to fix automatic payments on eBay. After that, y'all volition be able to continue listing via AutoDS.
⚠️ Fault (21916328): Please specify a valid return policy.
Reason: eBay obligates you lot equally a Business seller to take returns. This error may appear if your Return Policy is set up toReturns Not Accepted.
Workaround: You need to navigate to Aircraft Policies on your eBay account and set "Returns Accepted" for each policy used in listings with this mistake.
⚠️ Error (21916260): Aircraft service toll exceeds $XX.X maximum immune for selected category.
Reason: eBay restricts shipping fees in sure categories.
Workaround: You accept to lower your shipping fees inside eBay's maximum allowed limits. Many sellers even determine to include shipping costs in the product prices and then use free shipping. Additional data can be constitute on eBay's Maximum aircraft costs help page.
⚠️ Mistake (21919309): %Specific should incorporate only ane value. Remove the extra values and try again.
Reason: One of your specifics contains several values (e.grand. Color: Blood-red, Green, Blue), while eBay requires just ane.
Workaround: Leave only one value for this item specific or divide several values using "/" (Red / Green / Blue). The specific won't be changed in your original list.
⚠️ Error (640): A agree has been placed on your eBay account.
Reason: If eBay places a hold, restriction, or pause on your account, it likewise sends you lot an email explaining what's happened, and what you lot'll need to do to accept your account reinstated. You'll detect a copy of this message in My Letters. Larn more well-nigh account holds and restrictions
⚠️ Errors (21919326, 21919302): ISBN (EAN, UPC) has an invalid value of "N".
Reason: eBay has identified that either the ISBN, EAN, or UPC of the item yous're trying to list is incorrect.
Workaround: Open the listing and add together the appropriate ISBN (EAN, UPC) to your item, or just leave this field bare.
⚠️ Error (21919053): VariationSpecificsSet container (Item.Variations.VariationSpecificsSet) is required to list a Multi-SKU item.
⚠️ Fault (21916664): Variation Specifics provided does not friction match with the variation specifics of the variations on the detail.
Reason: These errors occur when your particular had no variations earlier simply now has them or vice versa. The listing cannot be updated due to breaking the validation rules.
Workaround: The simply workaround to this trouble requires ending the item on eBay and re-listing information technology once again.
⚠️ Mistake (21919067): It looks like this listing is for an detail you already take on eBay. We don't allow listings for identical items from the same seller to appear on eBay at the same time. If you'd like to listing more than one of the aforementioned detail, create a multi-quantity stock-still price list.
Reason: This error means that you lot already have an active eBay listing for this item.
Workaround: AutoDS will non allow you to upload this item if y'all were trying to upload an existing source ID.
⚠️ Mistake (21916734): Variation pictures cannot be removed during restricted revise.
Reason: This means that you lot can not alter your pictures or remove variations if you lot accept sold some items for this list, or the detail is going to end in 12 hours. This is an eBay restriction.
Workaround: The but option would exist to end this listing and create a new 1.
⚠️ Mistake (21916587): Missing name in the variation specifics or variation specifics prepare.
Reason: This mistake may appear during a Revise / Relist activity if the name of a variation specific (such as Color, Size, etc) differs from those y'all have used before. For example, initially, a specific name in your particular variation wasColor, but later it was changed toColour. In accordance with eBay regulations, such a variation proper name won't be accepted.
Workaround: To resolve this problem you lot can change the initial variation label name in your item (direct on eBay) or end it and listing it again as a new one.
⚠️ Mistake (21920272): Users with a depression feedback rating are non allowed to listing an detail with Fixed Cost format.
Reason: There are minimum requirements to list a Fixed Toll item. You are automatically qualified if you take a minimum feedback rating of x or are ID Verified.
Workaround: Expect until you lot take a feedback rating of xxx or more and have been a registered user for at least xiv days or verify your ID to listing multiple quantities Fixed Price items.
⚠️ Mistake (21916293): Lvis validation blocked.
Reason: Lvis stands for Licensing Verification and Data System and 'Lvis validation blocked' can occur when a list is in alienation of the eBay listing policy. Most likely, your list contains banned words, hyperlinks, or your selling limits have been reached.
Workaround: Contact eBay Customer Back up to notice out the exact reason why the listing was blocked.
⚠️ Fault (73): The cost in the listing is either invalid or below the minimum price of 1,00 EUR.
Reason: About sites take a minimum price of 1 euro or 0.99 British pounds. This mistake occurs when the price of the item, converted to the regional currency is below the limit.
Workaround: Increase the price of items on different sites to satisfy the local restrictions.
⚠️ Mistake (21919107): The maximum allowed length for the ConditionDescription field is 1000 characters.
Reason: As a result of the translation, the status description of your item in some languages has exceeded the limit of 1000 characters.
Workaround: Endeavour to shorten the condition clarification and relist your detail.
⚠️Error (10007): Sad, something went wrong. Delight await a moment and try once more.
Reason: This bulletin indicates an error on the eBay server-side, not an fault in your listing.
Workaround: Wait a couple of minutes and retry your action. Contact eBay Customer Support if the error occurs again.
⚠️The Australian site (ebay.au) doesn't have Zero insertion fee listings available. Permit paid insertion
Reason: Seems like you tried to list items on the Australian site. On the Australian site, at that place are no listings with naught insertion fees except forty for Australian residents.
Workaround: You lot can either allow paid insertion for Australia ($0.92) or delist the detail on the Australian site.
Learn more almost listing limits and the fee amount for each site
⚠️V ariation have undefined price
Reason: This message may announced when you import Auction style items without Buy information technology Now price. AutoDS does not allow importing Auction style listings but they can be listed on other international sites in Practiced 'Til Cancelled format only and must have a cost.
Workaround: And so to resolve this, specify the price of your listing in AutoDS.
⚠️Failed upload item Ebay Short Response: Errors: The location "" provided in exclude transport to location is unknown. Please use 2-graphic symbol ISO codes for countries and full names for regions/continents. See API documentation for farther details.
Reason: You did not add the correct format of the country and country abbreviation as eBay expects.
Workaround: Go to your Settings page on AutoDS and edit the location to have both the city name and the country in abbreviation. For case:
⚠️Error - Auto pass up amount cannot be greater than or equal to the Buy It Now price. Error - The All-time Offer Car Accept Price must exist less than the Buy It Now price / This item cannot be accessed because the listing has been deleted or you are non the seller.
These errors mean that you're using Best Offer on your eBay Listings and accept turned on Machine Reject/Automobile Have settings for the particular(s). However, the calculated selling price that AutoDS is trying to change the item to is lower than your auto decline corporeality. eBay is rejecting the change.
You'll demand to disable auto pass up/auto-accept on your listings when using repricing tools. Then forcefulness reprices your item(s).
Uncheck these on your eBay account:
Automatically take offers of at least
Automatically reject offers lower than
Yous have not opted into Business Policies. To go on using this feature please opt-in using the post-obit link.
Reason: You lot did not opt-in to eBay's concern policy and that's why eBay cannot fix your policies.
Workaround: Delight visit this link http://www.bizpolicy.ebay.com/businesspolicy/policyoptin, log in to your eBay business relationship, and opt-in eBay business policies. After you've washed so, yous can create your payment, shipping, and return policy on eBay.
Mistake (240): The item cannot be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy.
Reason: This is a generic eBay mistake caused past either violation of the eBay selling policy or a restriction on your eBay business relationship. For case, the error may render if y'all utilise e-mail or social media links in a title or description. This error can also occur if your item is in violation of legislation in some countries.
Workaround: To solve the problem, you need to check the title and clarification text and exclude restricted words, following the hints from the error description.
⚠️ You've provided an invalid return policy.
Reason:Y'all take entered an invalid return policy in the clarification of the listing, pregnant, in your template.
Workaround: make sure y'all are using a valid return policy for the item. Different eBay markets (ebay.com/ebay.co,united kingdom of great britain and northern ireland etc) might have different requirements and legal obligations. If you're not sure, look for assist on eBay or from other sellers.
⚠️ In order to maintain a safe trading environment, sellers may only offer a maximum of 100 items per listing.
Reason: To ensure a safe buying and selling feel for the buyers on eBay, eBay might restrict the number of units offered per listing.
Workaround: Reduce the available quantity for this listing and and so try uploading it once more.
⚠️ The email address yous entered isn't linked to a PayPal account. If you don't take a PayPal business relationship, you'll demand to set one up with this electronic mail address so that buyers can pay you
Reason: eBay did not verify your PayPal account.
Workaround: Log in to your PayPal account, click on the link on your confirmation email to verify your PayPal account with a credit card. And then go to your eBay account to set up upwards PayPal as the automatic payment method for eBay payments.
⚠️Before you can list this particular nosotros need some additional data to create a seller's account.
⚠️ List cannot be revised considering you have reached the maximum number of revisions allowed.
Reason: eBay has a limitation for how many times you tin revise a single listing and y'all have exceeded this limit.
Workaround: There's null you tin can do - you lot will not be able to apply the change you wanted for this listing.
⚠️ Validation of the authentication token in API request failed
Reason: AutoDS' authentication token has expired. Meaning, we no longer have permission to make changes to your listings. Note: simply applies to API stores.
Workaround: Refresh your token.Click on the piddling pencil next to your store proper name-> Click on the three dots menu-> Renew Token. You volition be directed to eBay to approve us every bit a third-political party awarding once again.
⚠️ Buyers love large photos that clearly show the item, and so please upload high-resolution photos that are at least 500 pixels on the longest side.
Reason: eBay requires all images have a minimum of 500 pixels on the longest side. AutoDS volition but upload 500-pixel images, this error will nigh likely pop upwards when you add your own image to the listings non matching with eBay's requirements.
Workaround: Verify the pixel size of the main images of the list and the images of your variations, edit to match if needed, and so upload the images over again.
⚠️ Variation Specifics provided does non match with the variation specifics of the variations on the item.
Reason: Delight enter valid values that are consequent with the specifics of the variations.
Workaround: Make sure y'all are inserting valid values for all items and that these values are provided consistently for specifics across variations.
⚠️ Listing titles are limited to [value] characters.
Reason: Your listing exceeds the maximum length of characters. This will only happen when yous list directly on eBay as AutoDS will limit your championship's character to 80 as allowed by eBay.
Workaround: Ensure your list championship is not longer than the maximum length - lxxx characters.
⚠️ Your listing cannot contain javascript (".cookie", "cookie(", "replace(", IFRAME, META, or includes), cookies or base herf
Reason: It seems y'all have used some improper codes in your listings. It can happen when you apply your own HTML template.
Workaround: Make sure your item description does not contain the prohibited code listed in the error bulletin.
⚠️ Variations Specifics and Item Specifics entered for a Multi-SKU particular should be different
Reason: You accept entered the same specifics for variation options and detail specifics.
Workaround: You accept the same values inserted for variation-specific options and the detail specifics. eBay does non let information technology. Please remove the identical specifics in your Particular Specifics part if they already existed as specifics in the variation selection.
⚠️ A mixture of Self Hosted and EPS pictures are non allowed.
Reason: When there are multiple images for your listing and yous upload them to the eBay Picture Services (EPS), eBay seems to get the image information corrupted - leaving some images uploaded to their servers and others non.
Workaround: Choose to use all EPS (eBay Picture Services) images for your item or all self-hosted images. Download all your images to your reckoner. Remove all your images for the listing, leaving only ane image. Upload the listing with the one image remaining only. Once the listing has been successfully uploaded, add the remaining images you previously saved on your reckoner.
⚠️ You entered more pictures than allowed.
Reason: eBay allows only 12 images to be uploaded to a single listing.
Workaround: Delight remove images to have a max of 12.
⚠️ Enter a full UK/United states Postal Code/ Please enter a valid postal code error
Reason: You lot did non enter a postcode to your eBay Business Shipping Policy.
Workaround: Please visit this Assist Article to learn how to fix it.
⚠️ Duplicate names in name value list in variation specifics container.
Reason: You did not give unique names to your variations.
Workaround: You need to check if y'all have values for multi-variation options or specifics that are the aforementioned but use different capitalizations such as "white" and "White" and "WHITE", as these eBay might come across these as duplicates and thus, generate this error.
⚠️ XML Fault Text: "nested exception is: org.xml.sax.SAXParseException: An invalid XML character (Unicode: 0x3) was found in the CDATA section
Reason: There's probably a grapheme that was copied from another source and it is non compatible with eBay'southward system.
Workaround: Please check your listing's description and header text and remove any special characters you lot tin find and then try uploading your listing again.
⚠️ The aircraft service is not available for this item location. Select a unlike service.
Reason: Yous have chosen the wrong location and/or aircraft service for this item.
Workaround: Please select a dissimilar location or a dissimilar shipping service. You can read this article to learn how to make general shipping policies that piece of work best for driblet-aircraft.
⚠️ Y'all must accept the International Selling Agreement before you can listing this item on a site other than where you registered or with international shipping options.
Reason: As a seller, you did not agree with eBay's International Selling Agreement.
Workaround: Y'all must do it as part of your seller business relationship. Delight visit the eBay link provided in the error message to accept these terms. If you make up one's mind not to accept these terms, you will exist immune to list but where your account is registered.
⚠️ This category does not back up products with variations.
Reason: The selected category does not support products with variations.
Workaround: Please attempt choosing another category from the dropdown menu, or attempt listing the item without variations. For more than info about categories please check out this Help Article.
⚠️ This particular cannot be accessed considering the list has been deleted, is a Half.com listing, or you lot are non the seller.
Reason: This list was probably has been deleted on eBay.
Workaround: When an item is monitored on AutoDS and you become this mistake - information technology means it was concluded on eBay's directly. You will not exist able to make changes to a list that ended and will demand to remove it from the monitor.
⚠️ Error (240): The item cannot be listed or modified. The title and/or description may comprise improper words, or the listing or seller may be in violation of eBay policy.
Reason: This is a generic eBay fault acquired by either violation of the eBay selling policy or a restriction on your eBay business relationship. For example, the error may return if you use electronic mail or social media links in a title or clarification. This error can also occur if your particular is in violation of legislation in some countries.
Workaround: To solve the problem, you need to bank check the title and clarification text and exclude restricted words, following the hints from the error description.
⚠️ Missing required filed'' Item Location''
Reason: Your eBay's business concern policies do not have the ''Detail location'' field, so yous need to fill information technology this specific before you lot list the item.
Workaround:Get to this shipping policy on your eBay account, fill in the ''Detail Location'' field, then utilize this policy to the listings. We recommend working with a full general aircraft policy that does not require a location or have a specific carrier to it.
⚠️ Authority token is difficult expired. The user needs to generate a new token for this awarding.
Reason: AutoDS token every bit a 3rd political party authorization app on eBay had expired.
Workaround: Y'all need to refresh the token from the AutoDS settings page.
⚠️The category is not valid, select another category.
Reason: The category is non valid for utilise for this listing at the moment.
Workaround: Try selecting a different valid category for the item. This fault can sometimes appear for eBay listings that were previously valid if eBay had made category changes and has non provided a articulate mapping from the old category to a new category. Y'all can read more near eBay'due south categories hither.
⚠️ Error (640): We noticed that you don't have a payment method ready up with your eBay account. As presently as you lot take intendance of this, you'll be able to listing more items.
Reason: Most likely, you demand to set a payment method on eBay — either via PayPal or a credit card and so that eBay tin can charge seller fees.
Workaround:
Click on the post-obit link to learn how to set upwardly automatic payments on eBay and link your PayPal account. If you already accept your PayPal business relationship linked, please relink it via eBay as the PayPal authorizations to your eBay business relationship might have been revoked and need renewal. After completing these tasks, try list your items again.
Go to:eBay-> Account settings ->Seller Business relationship (Or click here)
At the bottom of the folio connect your Paypal
⚠️ Error (21916585): Indistinguishable custom variation label.
Reason: This error occurs when you alter the item's variations via eBay instead of making changes via AutoDS. Now, when submitting data to eBay from AutoDS, there is alien information on both platforms.
Workaround: The best workaround for this problem is to finish the listing and upload it again via AutoDS.
⚠️ Variation cannot exist deleted during restricted revise.
Reason: Variation with a purchase history cannot be deleted.
Workaround: You're probably trying to delete a variation from a multiple-variations list with sales history. If yous desire this variation to be available once more, ready its quantity to 0 and disable the stock monitoring for it. If a product'southward variation has no purchases, you should be able to delete it.
⚠️ This list would cause you to exceed the number of items you lot can list. You can list up to x more than items this month. Delight consider reducing the quantity or request to list more: Link
Reason: You exceed the number of items that you can list according to your eBay's limit
Workaround: Read this Help Article for a detailed caption.
⚠️ If the original item was not listed as a Multi-SKU item, you cannot modify it to be a Multi-SKU particular during relist (or revise). You will need to create a new listing as a Multi-SKU item.
Reason: Yous tin can not change a single listing to a Multi-SKU list when you lot're trying to relist an item.
Workaround: List your multi-SKU (your multi-variations listing) detail as a new item instead of relisting or revising an old not-multi-SKU detail.
⚠️ No rate table has been created. Delight create the charge per unit table.
Reason: You did non set up a aircraft rate table on eBay
Workaround: Check the shipping policy you lot have tried to list with and utilise a shipping charge per unit for it for different worldwide locations.
⚠️ This Listing is a duplicate of your item: [item (item number)]. Utilize multi-quantity stock-still price listing to listing these items.
Reason: The listing you lot are trying to list is a duplicate of another listing you have already published to your store.
Workaround: Brand certain you are non uploading a duplicate listing. If you have already listed the item in question, then find the original listing and update the quantity instead.
⚠️ The tags [tag] is/are disabled as Variant.
Reason: You lot take used an invalid tag for this variant.
Workaround:The give-and-take yous try using for the variant is reserved by eBay and can't be used for your eBay listings. Choose a different attribute proper name to avoid the error.
Reason: The duration that you selected is not valid for the listing or category.
Workaround: Check the duration yous are using in the settings for the particular is valid for the list type or category.
⚠️ Only Unmarried item tin be sold in sale-style listings. Switch to FixedPrice format to sell multiple items.
Reason: Yous choose the wrong type of publication for this listing.
Workaround: If you are trying to sell more than i specific item, you need to list it using a fixed-price format instead of sale-style.
⚠️Internal error to the awarding.
Reason: There is an eBay server fault or network problem.
Workaround: The error is on eBay's server-side, not an error with your listing. Endeavour list again later.
Reason: The weight of the package exceeds the limit of services you are offering in your shipping policy.
Workaround: Check the weight of the detail you are trying to list and make sure that it works within the limits of the shipping policy. Best to create shipping policing that does not require package weights and dimensions.
⚠️ Invalid value for [product identifier].
Reason: You lot have entered an invalid value: UPC, EAN......
Workaround: Make sure you're using a valid value for product identifiers (UPC, EAN, ISBN), right information technology, or attempt to utilize other UPC, EAN, ISBN. Annotation: these details are pulled directly from the source site listings except for a unique UPC which AutoDS fills in automatically on your listings.
⚠️ Error 21919188: Information technology looks similar you've reached the number of items y'all can list. Yous tin can listing up to N items this calendar month. Request to list more
Reason: This error bulletin suggests that you lot have exceeded the listing limit you accept on eBay. The limit is shared betwixt all eBay sites. When you attempt to submit a listing via AutoDS, it tin exist rejected by eBay due to limitations.
Workaround:to resolve this error, you tin can either gear up quantities in stock to ane in guild to save limits or contact eBay customer support for farther assistance regarding your limitations.
⚠️ Error 107: The category isn't valid, select another category.
Reason:Sometimes eBay makes changes to the categories list. If the eBay category submitted for the particular is invalid or no longer available, eBay will render this error.
Workaround: Hither you can notice the changes fabricated to categories and come across if whatever of those that y'all utilise have been changed. The just possible workaround for this trouble is to select another category.
⚠️ Mistake (21919303): The item specific MPN is missing. Add together MPN to this listing, enter a valid value, and and then endeavor again.
Workaround: In lodge to resolve this issue, yous need to add MPN to your list. You can do it in the Specifics department of your particular. If your detail has no MPN, merely put "Does Not Apply" in the field.
⚠️ Error (21916884): Condition is required for this category.
Reason: When yous list an item in some eBay categories, you must specify its status. Conditions differ by item category, please check this eBay documentation to find out more: Detail weather by category and Item Condition IDs and Names.
Workaround: AutoDS always uploads the 'new' condition as a default then you lot should non run across this issue when uploading direct via AutoDS. If you however do, just specify the actual condition for each particular. We convert this description to those required by a specific category on the corresponding eBay site.
⚠️ Error (10068): Email address cannot be used for PayPal payments at this time.
Reason:This mistake message is coming from eBay and information technology refers to the PayPal e-mail address that you had set up on eBay. The error bulletin implies that the PayPal account is either not in good standing, or needs to exist reviewed.
Workaround:If you crave firsthand payment on your payment policy, your PayPal account should be in good continuing. Notwithstanding, if at that place is an outcome with your PayPal business relationship then immediate payment will not be allowed until the effect is resolved. In club to resolve this result, please first check the Payment Policy on eBay and confirm that the PayPal email address was entered correctly (without misspelling).
If your electronic mail address is correct, go to the PayPal website, log in, bank check the status of your account, and resolve any issues there.
Once resolved, try listing your items in AutoDS over again.
⚠️ Error (121): You volition exist unable to complete this request until payment is fabricated or a credit card is put on file for automated monthly billing.
Reason: This error may come upwardly if yous are a new seller and creating a listing for the first time, every bit eBay requires sellers to gear up a payment method to pay their listing fees.
Workaround: Learn how to set up automated payments on eBay. After that, you will be able to proceed listing via AutoDS.
⚠️ Error (21916328): Please specify a valid return policy.
Reason: eBay obligates you as a Business seller to accept returns. This error may appear if your Render Policy is set toReturns Not Accepted.
Workaround: You lot need to navigate to Shipping Policies on your eBay account and set "Returns Accepted" for each policy used in listings with this fault.
⚠️ Mistake (21916260): Shipping service cost exceeds $Xx.X maximum allowed for selected category.
Reason: eBay restricts aircraft fees in certain categories.
Workaround: You have to lower your shipping fees within eBay's maximum allowed limits. Many sellers fifty-fifty make up one's mind to include shipping costs in the product prices and then utilize gratis shipping. Additional information can exist constitute on eBay'south Maximum shipping costs assist page.
⚠️ Error (21919309): %Specific should contain only one value. Remove the extra values and try again.
Reason: I of your specifics contains several values (e.grand. Colour: Cerise, Green, Blue), while eBay requires only one.
Workaround: Leave simply one value for this particular specific or carve up several values using "/" (Cherry / Green / Blueish). The specific won't be inverse in your original listing.
⚠️ Error (640): A hold has been placed on your eBay account.
Reason: If eBay places a agree, brake, or suspension on your account, information technology likewise sends you an email explaining what's happened, and what you'll need to do to have your account reinstated. You'll find a copy of this message in My Messages. Larn more about account holds and restrictions
⚠️ Errors (21919326, 21919302): ISBN (EAN, UPC) has an invalid value of "N".
Reason: eBay has identified that either the ISBN, EAN, or UPC of the item you're trying to listing is incorrect.
Workaround: Open up the list and add the appropriate ISBN (EAN, UPC) to your detail, or simply leave this field bare.
⚠️ Error (21919053): VariationSpecificsSet container (Item.Variations.VariationSpecificsSet) is required to list a Multi-SKU item.
⚠️ Fault (21916664): Variation Specifics provided does not match with the variation specifics of the variations on the item.
Reason: These errors occur when your detail had no variations before but now has them or vice versa. The listing cannot be updated due to breaking the validation rules.
Workaround: The just workaround to this problem requires ending the item on eBay and re-listing information technology once again.
⚠️ Error (21919067): It looks like this listing is for an item you already have on eBay. Nosotros don't let listings for identical items from the same seller to announced on eBay at the same time. If you'd similar to list more than than 1 of the same item, create a multi-quantity fixed price list.
Reason: This error ways that you already accept an active eBay listing for this item.
Workaround: AutoDS will not allow you to upload this particular if yous were trying to upload an existing source ID.
⚠️ Error (21916734): Variation pictures cannot be removed during restricted revise.
Reason: This means that you tin can not change your pictures or remove variations if y'all have sold some items for this listing, or the particular is going to finish in 12 hours. This is an eBay restriction.
Workaround: The only option would exist to cease this listing and create a new one.
⚠️ Fault (21916587): Missing name in the variation specifics or variation specifics set.
Reason: This error may appear during a Revise / Relist action if the proper noun of a variation specific (such as Color, Size, etc) differs from those you accept used before. For instance, initially, a specific name in your item variation wasColour, but later it was changed toColor. In accordance with eBay regulations, such a variation name won't be accepted.
Workaround: To resolve this problem y'all can change the initial variation label proper noun in your item (directly on eBay) or end it and list it again as a new one.
⚠️ Error (21920272): Users with a low feedback rating are not immune to list an item with Stock-still Price format.
Reason: There are minimum requirements to listing a Fixed Cost item. You are automatically qualified if you take a minimum feedback rating of x or are ID Verified.
Workaround: Wait until y'all have a feedback rating of 30 or more and accept been a registered user for at to the lowest degree fourteen days or verify your ID to listing multiple quantities Fixed Price items.
⚠️ Mistake (21916293): Lvis validation blocked.
Reason: Lvis stands for Licensing Verification and Information System and 'Lvis validation blocked' tin occur when a listing is in alienation of the eBay listing policy. Nigh likely, your listing contains banned words, hyperlinks, or your selling limits have been reached.
Workaround: Contact eBay Client Support to find out the exact reason why the listing was blocked.
⚠️ Error (73): The toll in the list is either invalid or beneath the minimum toll of 1,00 EUR.
Reason: Most sites have a minimum cost of 1 euro or 0.99 British pounds. This error occurs when the price of the particular, converted to the regional currency is below the limit.
Workaround: Increase the price of items on different sites to satisfy the local restrictions.
⚠️ Error (21919107): The maximum immune length for the ConditionDescription field is m characters.
Reason: As a outcome of the translation, the condition description of your item in some languages has exceeded the limit of 1000 characters.
Workaround: Effort to shorten the status description and relist your item.
⚠️Error (10007): Distressing, something went incorrect. Please wait a moment and endeavor again.
Reason: This message indicates an error on the eBay server-side, non an mistake in your listing.
Workaround: Expect a couple of minutes and retry your action. Contact eBay Customer Support if the error occurs again.
⚠️The Australian site (ebay.au) doesn't have Zero insertion fee listings bachelor. Allow paid insertion
Reason: Seems like yous tried to list items on the Australian site. On the Australian site, there are no listings with zero insertion fees except xl for Australian residents.
Workaround: You can either allow paid insertion for Commonwealth of australia ($0.92) or delist the item on the Australian site.
Acquire more than almost listing limits and the fee corporeality for each site
⚠️Variation accept undefined price
Reason: This bulletin may announced when y'all import Sale way items without Buy it At present price. AutoDS does non permit importing Auction style listings but they can be listed on other international sites in Good 'Til Cancelled format only and must have a cost.
Workaround: Then to resolve this, specify the price of your listing in AutoDS.
⚠️Failed upload item Ebay Short Response: Errors: The location "" provided in exclude ship to location is unknown. Please apply 2-character ISO codes for countries and full names for regions/continents. See API documentation for further details.
Reason: You did non add the correct format of the country and state abbreviation as eBay expects.
Workaround: Go to your Settings page on AutoDS and edit the location to have both the city name and the country in abbreviation. For instance:
⚠️Mistake - Auto decline amount cannot be greater than or equal to the Buy It Now price. Mistake - The Best Offer Automobile Accept Toll must be less than the Purchase Information technology Now price / This detail cannot be accessed because the list has been deleted or you are not the seller.
These errors mean that you're using Best Offer on your eBay Listings and have turned on Auto Decline/Auto Take settings for the item(due south). Notwithstanding, the calculated selling cost that AutoDS is trying to change the item to is lower than your auto reject amount. eBay is rejecting the change.
Yous'll demand to disable car decline/auto-accept on your listings when using repricing tools. So forcefulness reprices your item(due south).
Uncheck these on your eBay account:
Automatically accept offers of at least
Automatically pass up offers lower than
⚠️Error Message: The variation attributes on eBay don't match the variation attributes on AutoDS. Please change the variation attributes on eBay.
Reason: You inverse a Variation/s attributes directly through eBay, causing variation attributes non to friction match with AutoDS.
He need to change the attributes on eBay to lucifer AutoDS. afterwards he does it should work. If he wants he alter the attributes through AutoDS by clicking edit variation options
Workaround:To resolve this, you volition demand to change the attributes on eBay to match AutoDS. You could as well change them directly through AutoDS. Afterwards, information technology should piece of work.
⚠️Error - Inventory-based list management is non currently supported by this tool. Delight refer to the tool used to create this listing.
Reason: This indicates that the production was uploaded or edited using other tertiary political party tool that uses another API method for eBay.
Workaround: At that place'southward not much AutoDS can do with this fault, or the production as AutoDS cannot brand whatever changes to it. The just solution offered hither is to delete the product and re-upload information technology using AutoDS.
⚠️ The system can't import products into the not approved eBay shop. An article with an explanation how to prepare the situation on eBay
Reason: This indicated that your eBay account has not finished configuring settings or blessing process.
Workaround:Make sure to follow the following steps as shown in this eBay tutorial.
If you have farther questions about this topic, delight do non hesitate to address u.s.a. at the support chat - we will exist more than happy to aid you.
Source: https://help.autods.com/solutions-for-ebays-common-error-messages-for-your-listings